Frequently Asked Questions
Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Total Home Cleaning.
General Questions
Simply submit a our form for a free quote and provide information about your house and schedule. After you submit the form someone will be in contact with you as sson as possible.
No, you're only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren't charged the full amount quoted.
Yes! We offer 10% off on all services for any senior citizen.
We can provide you with a rough estimate without seeing the property. Since all jobs are unique the estimate may change once we see the property.
Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.
However, if you don't have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings).
Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.
Scheduling Questions
We don't guarantee same-day bookings. But, depending on the day, we can often meet this requirement.
Yes, we have a 2 hour minimum on all services.
It's completely up to you. If you're not going to be home, make sure you let us know how to access your house.
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.
You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.
No, you can cancel service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.
Cleaning Questions
This varies from client to client. Every job is unique and requires different cleaning criteria.
Cleaning supplies aren't included by default. This ensures your cleaner uses the products you like and there isn't any cross-contamination from house to house.
However, if you don't have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings).
We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the "Services" tab at the top of the page.
Only one cleaner is sent to your home. If you're on a recurring schedule, we'll do our best to match you with the same person going forward.
Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.